Field Guardian Wanted (f/m/d) - Field Service Technician | Munich

München

Full-time

Permanent employee

Your mission

Robots couldn’t handle soft materials. We fixed that.

Now we’re scaling it into reality, and we need the sharpest hands-on talents who can make the impossible stick.

At sewts, we build the intelligence that lets robots manipulate deformable materials like textiles, towels, cables with human-like precision. Our systems are already deployed in production across Europe and expanding intothe US.

We are building a foundational technology stack called sewts.JUPITER. JUPITER uses genAI to simulate realistically the behavior of deformable & soft objects to create corresponding computer vision models and grabbingstrategies. Based on our physical AI, for the first time ever, robots are enabled to handle soft & deformable materials. With over €10M in funding we will bring automation into all untapped industries, like cloth manufacturing, textiles handling, recycling & e-commerce.

This is where AI leaves the screen and enters the physical world.

And in the physical world, nothing forgives you.

Your Role

You are the reason our robots keep running.

Not the person who built the AI. Not the one who signed the contract. You’re the one who shows up, opens the cabinet, finds the fault, and gets the system back online. That’s the job. And without it, none of the restmatters.

Our robots are live in facilities across Europe. Every one of them depends on someone who takes their uptime personally. That someone is you.

No degree required. Hands, tools, and the will to fix things — that’s what counts here.

What You’ll Actually Do

Maintain, service, and repair sewts robotic systems at customer sites across Europe.
Carry out hardware installations, replacements, and mechanical adjustments on-site.
Run system diagnostics and troubleshoot faults — electrical, mechanical, and software-side.
Perform scheduled preventive maintenance to keep systems running before problems appear.
Support new deployments on-site during installation and commissioning phases.
Train customer operators on day-to-day system handling and basic troubleshooting.
Document every service visit, fault, and fix —your reports make the product better.
Be the calm, reliable presence customers trust when something goes wrong.

Your profile

Who You Are

Completed vocational training (Berufsausbildung) in mechatronics, electronics, electrical engineering, mechanical engineering, or a comparable trade — no university degree needed.
At least 2 years of hands-on experience in field service, machine maintenance, or technical support.
Comfortable working on electromechanical systems — you've opened machines, diagnosed faults, and fixed them.
Calm and methodical under pressure, a broken robot at a customer site doesn't rattle you.
Reliable and self-sufficient in the field, you manage your day, your tools, and your customer.
Good communicator: you can explain a technical issue clearly to someone who isn't technical.
Willing to travel regularly across Europe (approx. 40–60%).
Driving licence required.
English fluency required; German is a strong plus.

Nice to Have

Experience with industrial robots or automated production systems.
Basic knowledge of robot programming or PLC systems.
Familiarity with pneumatic or sensor-based systems.
Previous experience in a startup or fast-moving technical environment.
Additional European language — we’re expanding fast across the continent.

Why us?

Why This Role

Your work has direct, visible impact — uptime is the metric that matters.
You work with technology that has never existed before, physical AI handling what robots couldn't.
Real responsibility from day one, you own your machines and your customer relationships.
A team that respects craft, the people who keep systems running are not an afterthought here.
Grow with us as we scale across Europe, the field team is at the heart of that expansion.
Munich-based with regular travel across Germany.

Setup & Benefits

Competitive salary + VSOP participation.
Learning budget + fast growth environment.
Deutschlandticket + EGYM Wellpass.
Speciality coffee at office.
Flexible working setup.
Regular team events, high trust, low bureaucracy.

Reality Check
Machines break without warning. Customers depend on you. Sometimes the fault isn’t obvious and you’re the only one in the room.
If you need a clean workshop and a predictable schedule, this isn’t it. If you take pride in keeping complex systems alive under real conditions — welcome to sewts.

Your Talent Partner

We want to ensure a smooth recruitment process for you. If you have questions or would like to know more about this role, your Talent Partner, Fatima, is there to support you. You may use the following channels to connect with her: 
  
Email: fatima.sakhawat@sewts.de
Phone: +49 1577 74 44 352 

Über uns

At sewts we are automating complex processes by teaching robots human-like perception skills. We are a young, ambitious, and diverse team of eight different nationalities with the mission to become the global go-to Partner for automated processing of deformable and soft materials. We are always willing to push our boundaries to reach our goals and targets, while learning from the daily challenges of an emerging startup. We are always on a hunt for likeminded individuals who are passionate about robotics automation, AI and courageous to create an impact.

Are you ready?